From my first phone call I was amazed at how kind and nice everyone was. I was a new patient with some serious eye concerns and had been referred by my optometrist. Holly was so helpful in getting me an appointment within a couple of days. When I arrived at my appointment I was greeted by friendly staff who made me feel that they liked their job and they were happy to help me. The tech who went over things and ran a few tests before the doctor saw me, was warm and caring. I loved that she actually listened to what I had to say. When Dr. LaPoint came in I felt like I was in good hands. He was kind and very thorough. I never felt rushed and I loved that he spoke to me in terms I could understand without speaking down to me. My eyes are very important to me and they have not always been very good. After some very negative experiences with eye doctors over the years, I feel that the people at Eye Care Associates are worthy of my trust and I am grateful.